Returns will not be accepted without a Returns Authorisation Form (RAF). If you wish to make a return, or have a query, please email with your order/invoice number to returns@10ofthose.com and we will send you a Returns Authorisation Form (RAF).
We ask that goods only be returned if faulty (unless otherwise agreed). Any faulty items need to be reported to us within 30 days of you receiving the order from us. We will refund/exchange the full cost within 30 days, excluding postage & packaging. Your statutory rights are not affected. Credit card refunds can only be returned to the card used for the original purchase. Allow up to two billing cycles for your credit to appear on your statement.
We are unable to accept returns for eBooks or other digital content. Please note: Once purchased, eBooks cannot be refunded. If there is a problem with your eBook file please do get in touch and we will resolve this for you.
Under Distance Selling you have a “Cooling off period.” We allow 14 days from receiving your order (as long as the goods have not been opened or damaged in any way) to let us know if you change your mind and want to return any items – please use the RAF procedure as mentioned above to do this. You will then have a further 14 days from receiving authorisation from us to get the goods safely back for them to be accepted